Orders & Returns Policy

RETURN POLICY

We cannot accept returns for items purchased through other platforms.
Please contact the seller for their return policy.

RETURN ELIGIBILITY FOR RETAIL PURCHASES

We will gladly accept returns or exchanges of new, unused, and unwashed merchandise in sellable condition with a receipt from our website within 30 days of purchase. Credit card purchases will be credited as sold.

EASY FLAT RATE RETURNS

If, for any reason, you are dissatisfied with any of your purchased items you may initiate a return by emailing info@caomp.com- be sure to include your order number, the reason for the return, and list the items to be returned.

One of our customer service representatives will provide you with a Flat Rate Fee $6.95 for one item or $8.95 for two or more items (no deduction for shipping errors; not available for AK & HI). Affix the return label securely to the return package and drop it at any US Mailbox or Post Office.  You will receive an email notification upon the completion of return processing.

As soon as the returned items are received and approved by our distribution center the refund will be processed. We will only be able to credit merchandise that is physically received by our warehouse.

RETURN PROCESS

1. Make a copy of the invoice that was sent with your package for your records.
2. Circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice.
3. Pack your return securely, in the original package if possible, and include your completed invoice.
4. To initiate your return please email info@caomp.com or contact customer service at (844) 748-3337.
5. The Customer Service representative will provide you with your Flat Rate Return Shipping Label
6. Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
7. Take the package to your nearest drop off location

8. If you prefer, ship your return using the carrier of your choice (insured) to the following address:

Returns, 5906 JESSAMINE ST STE B2 HOUSTON TX 77081-6524

All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. Upon receipt we will deduct the following from your return credit: The Flat Rate Fee $6.95 for one item or $8.95 for two or more items (no deduction for shipping errors; not available for AK & HI). Affix the return label securely to the return package and drop it at any US Mailbox or Post Office.  You will receive an email notification upon the completion of return processing.

INTERNATIONAL RETURNS

International customers wishing to make returns can email Customer Service, info@caomp.com for our International Return Policies and shipping costs.

EXCHANGE BY MAIL

Return your purchase using our "Return by Mail" process (within 30 days of your order date). Order your new merchandise at the same time you call customer service. Availability or replacement item is not guaranteed. If the item you request is not available, we will process the item as a return. We'll bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.

CHANGES AND CANCELLATIONS

If you'd like to cancel or change your order, please call 844 748-3337 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

* If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

** Once the initial non-refundable payment is processed for a private label purchase, cancellation will result in the customer's forfeit of those funds and the release of NURNANDNUR, LLC. obligation to deliver the product.

DELIVERY RELATED

INCORRECT SHIPPING INFORMATION

If packages are returned to NURNANDNUR, LLC. due to an incorrect shipping address provided by a customer, the customer is responsible for the return shipping cost as well as the redelivery cost. NURNANDNUR, LLC. is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer.

LOST OR STOLEN PACKAGES

NURNANDNUR, LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, NURNANDNUR, LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

BACK ORDER

Although we make every effort to be in stock for your order, popular items do become temporarily unavailable, or “backordered,” at times. Available items will be sent to you right away, and backordered items are sent when they arrive in stock, at no additional shipping charge. Your credit card is billed only as items are shipped from our warehouse.